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Frequently Asked Questions

What is the difference between the care worker and the caregiver?

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The care worker has completed 2 years of study. A caregiver is a service provider with relevant training to professionally provide home and personal care services.

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How do we differ from other home care agencies?

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All caregivers use the CareMate platform as individuals and can decide when they want to work and when not. Most agencies have a great deal of control over their employed people, but we are doing things differently to offer flexibility in working time. We want the caretakers to feel good by doing their work to provide the safest and best possible care.

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What is the caregiver's hourly fee?

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The hourly fee depends on the expertise of the caregiver, but as a minimum, we pay EUR 8 per hour gross. Through the business account that entered into force in 2018, caregivers can easily regulate their taxes, and the income tax rate, which should be paid from gross remuneration, is therefore 20%.

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How does CareMate work?

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CareMate is a secure platform where you can find regular care providers at your location at your convenience, as needed and desirable. CareMate helps you find trained people providing high-quality care, as CareMate's caregivers need to have a certificate of completion of the training needed to provide a care service. Also, background and medical check-ups are required. In addition to the aforementioned, the caregiver's competence is determined by an interview. Create your profile, choose your location and activities, and the time frame when you want to receive/provide care for reasonable money. It is also important to leave feedback as it ensures security for both yourself and to the other party.

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Can you choose the appropriate helper yourself or is it assigned to you?

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CareMate offers the most suitable candidates, according to the wishes entered in the platform. But you make the final selection. Find the best caregiver who meets your needs.

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How do I find the most suitable person?

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For ordering/offering care services, enter the postcode, time and list of care activities you want to order/offer. CareMate then offers candidates who meet your request.

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Can I invite more than one caregiver to help me?

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Often, the same person cannot come to help you always when you need it. It is also sometimes necessary to have two people at once to provide the necessary assistance. By choosing several different caregivers, you can start a chat and agree on who will come to you at the chosen time. You can customize all your orders through the personal profile you create.

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Why can’t I find a caregiver in the place where I live?

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We currently offer services only in the Tallinn and Tartu areas, but we plan to expand to other municipalities as well. Please email info@caremate.ee if you think we should help people in your area.

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How long does the visit last?

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We believe that 15 minutes is too short of a time to say hello and provide enough care. Therefore, all visits can be ordered starting from 30 minutes. You can also order care for a longer time, just choose the most appropriate visit time based on your needs when submitting your order.

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What is the minimum agreement?

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You can order care services from half-hour visits to longer periods of time. Exactly for as long as you need. If you need to cancel the visit, please inform the caregiver at least 24 hours before the visit. The caregivers make choices according to your wishes and thus adjust their lives according to what you have ordered.

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Can I cancel the order?

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Absolutely! We understand that you sometimes have to make alternative plans. Please let us know of canceling at least 24 hours before the visit because the caregiver makes their plans to help you. We understand, if there is a special situation, but please always let us know.

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How does the payment take place?

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CareMate uses the same secure system for online payments, as many well-known companies. You can choose between different debit and credit cards when creating a user profile, and the money is transferred from there to the CareMate account after a care service visit, from which a transfer to a care provider is made once a week by paying him or her all the earnings. Your money is deposited in the CareMate account until both the customer and the provider of the care service inform that the care service has been completed. If you make long-term orders with multiple visits, the provider will still receive their income once a week after the care visits performed during the week.

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Can I pay to the caregiver in cash?

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No, it does not meet our user requirements. Our solution provides a secure and convenient payment system for people who pay and receive a fee. It is based on the integrity of all users. In order to avoid putting our customers at risk, the care service providers found by us must not accept cash.

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Can I establish alternative arrangements with care providers found by CareMate?

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No Under CareMate's terms of use, alternative agreements are prohibited. CareMate is doing its utmost to ensure high quality and secure services for everyone and will do everything in their power to provide the best of help wherever needed. By attempting to make alternative arrangements, you may set the future of the caregiver in danger. People who do not respect user conditions may subsequently be banned from using the CareMate platform.

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What happens if I'm not happy with the caregiver I ordered?

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Be sure to give feedback on the reasons for your dissatisfaction. Since our service providers can also be ordered for a one-time visit, we recommend that you order only one visit for all the first time appointments. During this time you will find out if you are happy with the cooperation and want to continue to order the same person. In case you are not happy, you can always give up this person's services and find someone else.

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What happens if a caregiver in the neighborhood is not suitable?

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CareMate tries to do its utmost to find the most suitable care providers for you and offers all the free options on the market, based on your needs. If there are no free providers, CareMate recommends that you take a second look at your needs and figure out if there is a possibility of compromise to increase your choice.

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How are the caregivers checked that they could provide the service?

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All caregivers have to undergo a background and health check. In addition, anyone who wants can get certified to provide just the care they are trained for. For certification, they must pass an exam before using the platform to prove their willingness to provide the best possible care.

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What happens when there are disagreements?

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Unfortunately, there are still situations where disagreements occur. Please notify us immediately in the case of a disagreement at CareMate email at info@caremate.ee, and they will try to resolve the disagreement as quickly and fairly as possible to find the best compromise.

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I cannot find an answer to my question?

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Please contact us by e-mail at info@caremate.ee, and we will answer your question as soon as possible.

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Under whose subordination do caregivers work?

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Caregivers provide care services as individuals without working under anybody’s subordination.

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How much is the hourly rate for a care service?

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The best care is invaluable. Therefore, we try to guarantee you a minimum cost but a maximum result. Because it is a need-based service, we have set a minimum and maximum hourly rate, and the final price is tailored to your needs. The minimum is 10 euro per hour and maximum 15 euro per hour.

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I'm a caregiver, how much is my remuneration?

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As a caregiver, you use the platform as a private person. According to your skills and competencies and feedback, an hourly rate will be created for you by the platform. The minimum is 8 euro per hour. By taking on more responsible tasks and doing them in the best possible way, you can earn up to 11 euro per hour.

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